Phone calls are still hard for people who are deaf or hard of hearing
Ordinary phone calls remain a barrier for people who are deaf or hard of hearing, since a standard voice call offers no text alternative. A vendor blog post from a captioned-telephone company, InnoCaption, lists its own service as a solution: a real-time captioning app for phone calls that, as an FCC-certified service, is described as available at no cost to eligible users in the United States. This is useful context, but it comes directly from the company selling the service, describing its own regulatory status and offering, not from an independent account of people using it.
Found in public sources · Published